I'm a hardworking employee whose constantly learning new technologies and trends reading to take on just about any challenge to reach my ambitions.

#Microsoft Office # Management # Microsoft Excel # Microsoft Word
# Research # PowerPoint # Sales # Leadership # Training
# Photoshop # Windows # HTML # Software Documentation # Java
# Reliance # Etq reliance # Apache Tomcat # Mysql
# Microsoft PowerPoint # Customer Service # HTML5 # Active Directory
# LDAP # Single Sign-On (SSO) # Secure Sockets Layer (SSL)
# Adobe Photoshop # Web Development # SQL # Customer Support
# Python (Programming Language) # Analytical Skills # IBM Websphere
# Continuous Improvement # Pitching Ideas # Procedure Development
# Communication # Troubleshooting # Public Speaking
# Quality Management # Jira # github # Proof Of Concept # AWS Clou

Software Application DeveloperMarana Health Care Center
 Marana Health Care is a non-profit community health center with 16 locations, 
 employs over 500
 staff, and serves over 50,000 patients. I am their sole Software Application
 Developer. Some of my duties include:
 Maintaining their current applications and integrating new applications with 
 existing in Java, MEL. HTML, SQL and other languages as necessary.
 Creating, developing, maintaining, and deploying applications as requested by 
 end-users.
 Building and configuring forms in the business workflow.
 Solving tickets that have been escalated to the development.
 Working closely with customers and stakeholders to build relationships, 
 continuously gaining a deeper understanding of business needs to build 
 solutions.
 Working with staff to redesign operational workflows to improve efficiencies and 
 the overall patient experience. Reviews and interprets data and integrates 
 analysis into actionable reports.
 Overseeing the development, maintenance, and standardization of reporting 
 data management processes.
 Conducting in-depth interviews with data providers (client or payer staff) to 
 ensure comprehensive understanding of data operating logic and data provided.
 Developing and maintaining an excellent working relationship with other 
 organizations as well as vendors, ensuring the organization is well received and 
 presented professionally and positively.
 03/2021 – present MARANA, UNITED STATES
 Senior Technical Solutions ExpertETQ
 ETQ is an enterprise software company that specializes in Quality Management 
 Software
 with individual modules that is used in many industries including Aviation,
 Food/health safety, environment health and safety, Aerospace, Medical,
 Engineering, and various others. The front-runner of these modules is our 
 document
 control, which can integrate with our built in training management solution and
 various other modules including EMDR for electronic FDA submissions. Some of my
 Duties included:
 Lead and managed a team of 10+ employees.
 Adapted solutions to customers business practices and create demos and proof 
 of concept for new and existing clients.
 Ensured 21cfr compliance for applicable customers.
 Acted as Lead Representative and main contact to enterprise clients
 Diagnosed issues with customer configurations including Python, Java, and SQL. 
 Troubleshoot ETQ software: (Enterprise QMS System) and integrations with 
 LDAP, SSO, Clustering, MYSQL/MSSQL, SharePoint, SCORM, EMDR, and various 
 other third-party application using XML, Restful, and SOAP web services.
 09/2015 – 02/2021 TUCSON, ARIZONA, USA
 PROFILE
 WORK
 EXPERIENCE

 

 

Troubleshoot server configuration issues remotely on AWS hosted systems.
 Re-configured java-based application server when necessary, including Apache 
 Tomcat and IBM WebSphere.
 Identified and evaluated potential bugs and submitted to Development for 
 evaluation. 
 Installed and managed virtual servers for testing proprietary software as well as 
 external integrations.
 Signed off on all escalations to other departments and reduce percentage of 
 escalations to below 10%.
 Maximizing network performance by monitoring performance, troubleshooting 
 network problems and outages, scheduling upgrades.
 Created documentations for the company's communication network.
 Product development and alpha-beta testing.
 Technical writing adhering to company standards and lead developer 
 requirements.
 Created and analyzed reports based on performance, procedures, and other 
 business metrics.
 Conducted presentations internally to management and senior executives.
 Conducted meetings internally and externally with our clients.
 Submitted new product ideas and design changes to improve product.
 Coordinated with other departments based on customer or internal need.
 Created training videos and documentation for use by enterprise clients.
 Performed migrations from on-premise customers to cloud based model.
 Promoted changes from Dev/Test to production.
 Adapted to new technologies as they become available.
 University Of Arizona - SASG Department
 Basic configuration of access lists and firewalls.
 Troubleshoot Windows and MacOS issues.
 Help Desk troubleshooting in a business environment.
 Diagnose POS systems, queues and other systems departments may use.
 Build and troubleshoot PC hardware.
 Troubleshoot all software essential to university departments.
 Build an diagnose server hardware.
 Remotely access 
 Provided phone support.
 Troubleshot hardware/software/networking problems in the labs.
 Performed required office administrative duties.
 Performed level 1 support for students at all levels across the University 
 community.
 Effectively resolved client concerns by taking ownership of their issues, active 
 listening, being empathetic, as well as utilizing personal knowledge and 
 databases.
 Multi-tasked by searching data bases, chatting with team leads and other 
 departments, and taking notes while efficiently serving clients with world class 
 service over the phone.client’s machines to resolve software issues.