Kelly Gustafson

Dekalb, IL

Employment Type

Full Time, Part Time, Remote/Online, Apprenticeship

Job Interests

Nursing Homes, Nonprofit, Community Organizing, Customer Service, Data & Online Work, Office & Administrative, Human Resources, Health & Social Services, Pets & Veterinary Clinic, Lab & STEM, Assisted Living & Seniors

Additional Info

Education Level: Associate Degree

Work Experience: More Than 5 Yrs

Availability: Morning, Afternoon

Attributes: Hardworking, Punctual, Quick learner, Good Communication, Team player, Leadership, Honest, Creative, Helpful, Integrity, Professional, Trustworthy, Confident, Reliable, Positive Spirit, Self-motivated, Proactive, Detail-oriented, Calm, Problem Solving, Multi-Tasking

Who Am I

Highly organized and strategy-driven disabled professional bringing over 20 years of multifaceted experience in a broad spectrum of industries including sole proprietorship – assuming clerical, customer service, and management roles to help the company achieve its strategic direction and growth agenda. Capable and ready to take on the challenges and opportunities of working as part of a distributed or remote team. Operate on the backbone of integrity, accountability, and reliability to thrive in any field – leveraging a combination of transferable organizational, leadership, communication, and technology skills to deliver efficiency and productivity in the workplace. Carry an altruistic, enthusiastic, and positive character in handling work pressure, adapting to changing circumstances, and managing multiple priorities.
My Key Differentiators:  Prolific exposure to client service and support. Possess the ability to establish trust-based rapport with clients and handle a complex network of interrelationships by leveraging multi-channel communication
Demonstrable record of administrative proficiency. Champion the pillars of organization and prioritization to shine in financially inclined responsibilities, data entry functions, and a variety of administrative tasks including reporting and record-keeping
Firm grasp of telecommuting culture. Combine technology skills with productive work habits, self‐discipline, and the capability to work with little to no supervision
Heart for service. Create impactful differences in the community and the lives of others by staying active in volunteer work, societal engagements, and welfare delivery
Areas of Expertise
  • Account Acquisition and Retention                   
  • Operations Management
  • Administrative Support                                    
  • Business Understanding                                     
  • Classroom Management                                 
  • Intellectual Disabilities
  • Conflict Resolution                                         
  • Peer/Social Support
  • Customer Service Relations                              
  • Records Management
  • Marketing and Advertising                                
  • Reporting
  • Employment Skills Trainer                               
  • Candidate Job Placement
  • Information Management                                 
  • Project Coordination
  • Process Improvements
  • Quality Assurance
  • Strategic and Empathic Communication             
  • Virtual Collaboration
Technical Skills           
  • MS Office Suite, Word, Excel, PowerPoint, Outlook
  • SAP and CRMs
  • Other proprietary software, enterprise databases, online tools, and a wide array of office tools and equipment
Soft Skills                    
  • Self-motivation and Independence                    
  • Non-linear Problem Solving
  • Attention to Detail
  • Tasks and Time Management
  • Analytical Thinking                                          
  • Industry Adaptability/Flexibility
  • Continuous Learning                                      
  • Stress Tolerance


Licenses & Certifications       

Mandated Reporter, Illinois Department of Child, and Family Services

Medical Administrative Assistant Certification (MAAC), AMCA

Billing and Coding Specialist Certification (BCSC), AMCA - Expired

Certified Pharmacy Technician, State of Illinois - Expired

Licensed Amateur Radio Operator, FCC


Professional Develompent        

Business Etiquette: Phone, Email, and Text, LinkedIn

Learning Typing, LinkedIn

Human-Centered Leadership, LinkedIn

Working with Upset Customers, LinkedIn

Employment History:

Owner - Sole Proprietor Untethered Inspirations  Dekalb, IL 04/2021 – Present

Project Search Skills Trainer/ Special Education Teachers Aid RAMP Project Search - Northwestern Medicine Kishwaukee Hospital Dekalb, IL  08/2020 – 09/2021  Temporary 

Independent Virtual Customer Service Representative Exact Sciences, via LiveOps, Inc. Madison, WI 05/2020 – 01/2021

Assistant Project Manager Northern Contracting Sycamore, IL 05/2020 - 06/2020 COVID-19 Layoff

Floating Pharmacy Technician Walmart Oswego, IL  07/2016 - 12/2016

Real Estate Assistant Coldwell Banker Honig Bell Aurora, IL 01/2011 - 06/2016

Pharmacy Technician, previously Salesclerk CVS Aurora, IL 10/2004 - 08/2010

Assistant Store Manager, previously Supervisor Frank’s Nursery and Crafts Naperville, IL 10/1999 - 12/2004

References: Yes


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