PROFESSIONAL SUMMARY
Versatile and reliable service professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Maintains focus and positive attitude in stressful situations and high-volume environments.
 
SKILLS
• Leadership Competencies
• Staff education and training
• Money handling abilities • Creative problem solving
• Developing Rapport with Guests
• Customer Relationship Management

 
WORK HISTORY
Shift Leader + Server | Reata Restaurant - Fort Worth, TX 03/2019 - Current 
• Demonstrated exceptional customer service skills by promptly greeting and seating guests, making sure their needs were met throughout their dining experience
• Efficiently assessed and fulfilled customer requests, including taking accurate food and beverage orders and promptly delivering them to tables
• Resolved customer concerns and complaints in professional and timely manner, enhancing overall customer satisfaction and fostering positive relationships
• Upheld punctuality and attendance of staff members
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Server + Certified Trainer + Bartender | Olive Garden - Fort Worth, TX 09/2017 - 06/2019 
• Trained and mentored new staff members on all aspects of service, including menu knowledge, customer interaction, and handling difficult situations with professionalism
• Successfully upsold and recommended menu items to customers
• Provided exceptional customer service by proactively engaging with guests to ascertain their satisfaction with meals and promptly resolving any issues
• Handled high-volume bar area, efficiently serving and accurately preparing wide range of alcoholic and non-alcoholic beverages for customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
 
EDUCATION
Tarrant County College District - Fort Worth, TX Expected in 05/2025 
Some College (No Degree): Mental Health Substance Abuse Counseling
Keys High School - Euless, TX 05/2009 
High School Diploma 
 
CERTIFICATIONS
• Seller Server Training Certification, Texas Alcoholic Beverage Commission - 8/2023-8/2025
• Food Handler's Certification, Texas Department of State Health Services - 09/2022-09/2024