Gayla Crayton

Douglasville, GA

Employment Type

Full Time, Part Time, Remote/Online

Job Interests

Customer Service

Additional Info

Education Level: Associate Degree

Work Experience: More Than 5 Yrs

Availability: Anytime, Evening, Night

Attributes: Punctual, Quick learner, Leadership, Detail-oriented, Problem Solving

Who Am I

I am a returning adult student, single mother of three, and entrepreneur driven by a passion for technical problem-solving and mathematics. Currently pursuing an Associate of Science in Computer Information Systems (Programming) with plans to transfer for my Bachelor’s, I am bridging my love for quantitative math with real-world tech solutions. My ultimate goal is to leverage software engineering to scale my own boutique wellness brand and build robust network infrastructures for government-contracted ventures. I am proof that it is never too late to redefine your path, master a complex field, and build a lasting legacy for your family.

Employment History:

Owner & Product Formulator | Project Gro N Glo LLC

  • Brand Strategy: Founded and operate a natural skincare and botanical wellness brand, managing everything from product formulation to creative direction and digital marketing.

  • Product Development: Formulate, test, and manufacture high-end organic collections, including herbal infusions, body creams, and specialty cosmetic products.

  • Operations & Logistics: Manage inventory, supplier relationships for raw materials (distilled waters, essential oils, mica powders), and direct-to-consumer e-commerce sales.

Shift Leader | Cinnaholic

  • Problem Solving: Handled high-volume customer inquiries, resolving technical and account issues quickly to maintain a high satisfaction rate.

  • Data & Research: Leveraged strong analytical skills to research information, track inventory trends, and organize digital records accurately.

  • Time Management: Balanced tight production schedules and client needs while maintaining strict attention to detail under pressure.

  • Operations Manager | Original Pancake House (06/2019 – 01/2022) 

    • Team Leadership: Led hiring, onboarding, and daily training of new staff while ensuring compliance with company policies. 

    • Efficiency: Developed operational systems and procedures that improved team efficiency and drastically reduced scheduling and deadline miscommunications. 

    • Logistics: Managed inventory, vendor relationships, and supply chain operations to ensure accurate, timely delivery of goods. 

  • Shift Leader | Caribou Coffee (04/2022 – 02/2023) 

    • Customer Service: Resolved complex customer complaints and questions, consistently earning top-tier service ratings. 

    • Daily Operations: Coached crew members, cross-trained staff on multiple roles, assigned shift tasks, and managed store opening/closing procedures. 

    • Compliance: Monitored inventory, handled cash drawer tracking, and successfully communicated with health inspectors to maintain top safety standards. 

  • Remote Customer Service Rep | Liveops Nation (12/2019 – 01/2023) 

    • Call Management: Efficiently handled a high volume of inbound client calls with minimal wait times, answering requests and resolving issues courteously. 

    • Problem Solving: Actively listened to client needs, investigated the root causes of service complaints, and updated account data with high accuracy. 

  • Claims Specialist / Extern | Virtual Business Office Associates & Capital City Medicine (01/2017 – 06/2018) 

    • Administration: Processed, verified, and submitted electronic medical insurance claims while maintaining strict HIPAA data privacy compliance. 

    • Office Operations: Managed front-desk reception, updated financial records, and provided professional phone and in-person customer service. 

  • Server | Outback Steakhouse (07/2018 – 03/2019)  

    • Guest Relations: Welcomed guests, cultivated relationships with regulars, and utilized POS systems to accurately manage dining bills and orders. 

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