Avery Fishel
Dekalb, IL
Employment Type
Any Job Types, Full Time, Part Time, Contract, Remote/Online
Job Interests
Retail Stores, Information Technology, Grocery, Nonprofit, Community Organizing, Customer Service, Arts & Theatre, Data & Online Work, Office & Administrative, Media, Graphics, Event Planning, Hospitality & Hotels, Pets & Veterinary Clinic
Additional Info
Education Level: Some College
Work Experience: More Than 5 Yrs
Availability: Anytime, Morning, Afternoon, Evening, Night
Attributes: Hardworking, Punctual, Quick learner, Team player, Positive Spirit, Self-motivated, Detail-oriented
Who Am I
EXPERIENCE
Customer Loyalty Specialist, Kobie Marketing -- Remote
Dec 2024 - PRESENT
Redesigned company standards into new training materials. Mentored 9 new hires in individual and group coaching, contributing to average QA-score improvements of 10 - 20%. Supported customers regarding their accounts and escalations across simultaneous platforms and contracts, while adhering to one-call-resolutions.
Customer Experience Manager, Michaels -- Winter Park, Florida
2014 - 2019 | Dec 2023 - May 2024
Progressed from seasonal cashier and developed through multiple roles and locations; awarded Customer Experience Manager in 2024. Facilitated on-boarding of new associates and developed customized learning plans for existing associates, around 30 employees total. Improved store cashiering performance from an average of 25% below standard to 5% above target. Pioneered loss-prevention initiatives to reduce damages and discourage theft, while improving store presentation.
Senior Associate Keyholder, GameStop -- Winter Park, Florida
Sep 2023 - Apr 2024
Remained in 100% compliance with Florida tech-content regulations and ESRB practices. Conducted daily inventory audits and inventory fulfillment requests for customer and business orders. Efficiently followed store opening/closing procedures for store and cash-handling safety.
Assistant Manager & Piercer, Beyond Ink Tattoo -- Winter Park, Florida
Jun 2020 - Nov 2022
Coordinated between the store manager and all other artists to meet store supplies, maintenance, or appointment needs. Managed the hiring and instruction of piercing apprentices. Built personal clientele of recurring guests using exceptional customer service and online marketing. Designed digital graphics materials including brochures, menus, webpages, media posts, and posters.
EDUCATION
St. Petersburg College -- St. Petersburg, FL Expected May 2027
Associate of Science in Computer Science | Major: Computer Programming and Analysis
SKILLS
Management and Communications: Teams, Slack, Zoom, Jira, Confluence, Salesforce, Canvas
Technology: Microsoft Office (including Excel), Google Workspace, SQL, programming languages (Python, HTML, Java, C#)
Arts: 3D modeling, printing, and rendering (Maya, AutoCAD, Fusion), 2D animation (Adobe Premiere Pro, Toon Boom Harmony), graphic design (Adobe Creative Suite, Photoshop and Illustrator)
Employment History:
EXPERIENCE
Customer Loyalty Specialist, Kobie Marketing -- Remote
Dec 2024 - PRESENT
Redesigned company standards into new training materials. Mentored 9 new hires in individual and group coaching, contributing to average QA-score improvements of 10 - 20%. Supported customers regarding their accounts and escalations across simultaneous platforms and contracts, while adhering to one-call-resolutions.
Customer Experience Manager, Michaels -- Winter Park, Florida
2014 - 2019 | Dec 2023 - May 2024
Progressed from seasonal cashier and developed through multiple roles and locations; awarded Customer Experience Manager in 2024. Facilitated on-boarding of new associates and developed customized learning plans for existing associates, around 30 employees total. Improved store cashiering performance from an average of 25% below standard to 5% above target. Pioneered loss-prevention initiatives to reduce damages and discourage theft, while improving store presentation.
Senior Associate Keyholder, GameStop -- Winter Park, Florida
Sep 2023 - Apr 2024
Remained in 100% compliance with Florida tech-content regulations and ESRB practices. Conducted daily inventory audits and inventory fulfillment requests for customer and business orders. Efficiently followed store opening/closing procedures for store and cash-handling safety.
Assistant Manager & Piercer, Beyond Ink Tattoo -- Winter Park, Florida
Jun 2020 - Nov 2022
Coordinated between the store manager and all other artists to meet store supplies, maintenance, or appointment needs. Managed the hiring and instruction of piercing apprentices. Built personal clientele of recurring guests using exceptional customer service and online marketing. Designed digital graphics materials including brochures, menus, webpages, media posts, and posters.
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