Highly organized and strategy-driven professional bringing over 15 years of multifaceted experience in a broad spectrum of industries – assuming clerical and customer service roles to help the company achieve its strategic direction and growth agenda. Capable and ready to take on the challenges and opportunities of working as part of a distributed or remote team. Operate on the backbone of integrity, accountability, and reliability to thrive in any field – leveraging a combination of transferable organizational, leadership, communication, and technology skills to deliver efficiency and productivity in the workplace. Carry an altruistic, enthusiastic, and positive character in handling work pressure, adapting to changing circumstances, and managing multiple priorities.

 

Key Differentiators    Prolific exposure to client service and support. Possess the ability to establish trust-based rapport with clients and handle a complex network of interrelationships by leveraging multi-channel communication

Demonstrable record of administrative proficiency. Champion the pillars of organization and prioritization to shine in financially inclined responsibilities, data entry functions, and a variety of administrative tasks to include reporting and record-keeping

      

Firm grasp of telecommuting culture. Combine technology skills with productive work habits, self‐discipline, and the capability to work with little to no supervision

      

Heart for service. Create impactful differences in the community and the lives of others by remaining active in volunteer work, societal engagements, and welfare delivery

 

SKILLS

 

Administrative Support         

Business Understanding

Customer Service        

Records Management

Account Acquisition and Retention 

Relationship Building

Data Entry       

Reporting

Strategic and Empathic Communication

Virtual Collaboration

Information Management     

Project Coordination

Process Improvements           

Quality Assurance

Conflict Resolution    

Peer/Social Support

MS Office Suite, Word, Excel, PowerPoint, Outlook

SAP and CRMs

Other proprietary software, enterprise databases, online tools, and a wide array of office tools and equipment

Self-motivation and Independence

Attention to Detail

Analytical Thinking

Continuous Learning

Non-linear Problem Solving

Task and Time Management

Industry Adaptability/Flexibility

Stress Tolerance

 

LICENSES &    CERTIFICATIONS 

 

Medical Administrative Assistant Certification (MAAC), AMCA

Billing and Coding Specialist Certification (BCSC), AMCA

Certified Pharmacy Technician, State of Illinois (Expired)

Licensed Amateur Radio Operator, FCC

 

PROFESSIONAL DEVELOPMENT      

 

Business Etiquette: Phone, Email, and Text, LinkedIn

Learning Typing, LinkedIn

Human-Centered Leadership, LinkedIn

Working with Upset Customers, LinkedIn

 

VOLUNTEER EXPERIENCE 

 

Ham Radio Operator, Kane County Amateur Radio Emergency Services               2010 - present

Advanced Storm Spotter, National Weather Service           2010 - present

Net Control Station, American Diabetes Association          2018, 2019

Assistant Emergency Coordinator, Kane County Amateur Radio Emergency Services            2017 – 2018

Intake Volunteer – Emergency Donation Center, The Salvation Army     2017

Naplate and Ottawa, Illinois EF-3 Tornado Relief Drive    2017

Washington, Illinois EF-4 Tornado Relief Drive      2013

Independent Virtual Customer Service Representative     05/2020 – 01/2021

Exact Sciences, via LiveOps, Inc.        Madison, WI

•             Resolve customer concerns and inquiries by clarifying issues, and researching and implementing solutions; properly escalate client complaints and take appropriate service actions when necessary

•             Render a continuum of customer support to include processing of requests for service, answering questions about the full product line, and providing billing information

•             Receive and transmit service call information, record customer inquiries, and update and document interactions in customers’ accounts

•             Comply religiously with customer support processes and call handling protocols

 

Assistant Project Manager*                 05/2020 - 06/2020

Northern Contracting              Sycamore, IL

•             Supported the PM in managing both construction activities and the overall project lifecycle – from planning, estimation, execution, through closeout

•             Coordinated work schedules to prevent conflicts in the workflow, especially in the construction of facilities amidst business-as-usual status

•             Supplied efficient paperwork and documentation spanning schedules, estimations, budgets, job hazard analyses, and daily reports 

*laid-off due to COVID-19

 

Pharmacy Technician              07/2016 - 12/2016

Walmart           Oswego, IL

•             Processed prescriptions, dispensed medications, counseled clients and delivered administrative support in a high-volume retail setting

•             Oversaw the cyclical, day-to-day operations of the pharmacy, to include security, inventory, and workflow management

•             Worked with documented policies and procedures to implement effective stock management and rotation system, including systems for forecasting patient needs and demands and contingency plans for shortages and discontinuations

 

Real Estate Assistant                01/2011 - 06/2016

Coldwell Banker Honig Bell                 Aurora, IL

•             Extended high-level administrative support to include coordinating complex transactions and prioritizing projects to meet multiple deadlines

•             Liaised between clients, partners, team members, managers, and external stakeholders

•             Created timelines and arranged schedules for key activities surrounding office and buyer/seller transactions

 

Pharmacy Technician, previously Salesclerk            10/2004 - 08/2010

CVS       Aurora, IL

•             Received written prescription or refill requests; referred prescription errors to concerned doctors and relayed deficiencies with providers

•             Recorded patient data and medication history and orders into the pharmacy data management system; monitored, reviewed and reported QA errors in the system 

•             Executed proper ordering, handling, receiving, documentation, and storage of all medications, and return of outdated or recalled medications

 

Assistant Store Manager, previously Supervisor    10/1999 - 12/2004

Frank’s Nursery and Crafts         Naperville, IL

•             Oversaw all aspects of the store, including all staff, products and services, and business processes

•             Ensured operational quality through the proper coordination of the production schedule, and the promotion of work efficiencies and cost-saving opportunities

•             Trained the store team on customer service delivery and on sustaining a high-performance culture across the store

•             Enhanced customer experience by extending hands-on assistance, resolving conflicts, and meeting their needs and expectations