Highly organized and strategy-driven professional bringing over 15 years of multifaceted experience in a 
broad spectrum of industries – assuming clerical and customer service roles to help the company 
achieve its strategic direction and growth agenda. Capable and ready to take on the challenges and 
opportunities of working as part of a distributed or remote team. Operate on the backbone of integrity, 
accountability, and reliability to thrive in any field – leveraging a combination of transferable 
organizational, leadership, communication, and technology skills to deliver efficiency and 
productivity in the workplace. Carry an altruistic, enthusiastic, and positive character in handling 
work pressure, adapting to changing circumstances, and managing multiple priorities.
KEY DIFFERENTIATORS 

Prolific exposure to client service and support. Possess the ability to establish trust-based rapport with clients 
and handle a complex network of interrelationships by leveraging multi-channel communication
Demonstrable record of administrative proficiency. Champion the pillars of organization and prioritization 
to shine in financially inclined responsibilities, data entry functions, and a variety of administrative 
tasks to include reporting and record-keeping
Firm grasp of telecommuting culture. Combine technology skills with productive work habits, self‐
discipline, and the capability to work with little to no supervision
Heart for service. Create impactful differences in the community and the lives of others by remaining 
active in volunteer work, societal engagements, and welfare delivery

LICENSES & CERTIFICATIONS 

 Medical Administrative Assistant Certification (MAAC), AMCA

 Billing and Coding Specialist Certification (BCSC), AMCA

 Certified Pharmacy Technician, State of Illinois – Expired

 Licensed Amateur Radio Operator, FCC

 

AREAS OF EXPERTISE 

Administrative Support 

Business Understanding

Customer Service 

Records Management

Account Acquisition and Retention

 Relationship Building

Data Entry

Reporting

Strategic and Empathic Communication

 Virtual Collaboration

Information Management 

Project Coordination

Process Improvements Quality Assurance

Conflict Resolution 

Peer/Social Support

TTCHNICAL SKILLS

MS Office Suite, Word, Excel, PowerPoint, Outlook

SAP and CRMs

Other proprietary software, enterprise databases, online tools, and a wide array of office tools and equipment

SOFT SKILLS

Self-motivation and Independence 

Non-linear Problem Solving

Attention to Detail Task and Time Management

Analytical Thinking Industry

 Adaptability/Flexibility

Continuous Learning

Stress Tolerance

Independent Virtual Customer Service Representative 05/2020 – 01/2021

Exact Sciences, via LiveOps, Inc. Madison, WI

• Resolve customer concerns and inquiries by clarifying issues, and researching and implementing 

solutions; properly escalate client complaints and take appropriate service actions when necessary

• Render a continuum of customer support to include processing of requests for service, answering 

questions about the full product line, and providing billing information

• Receive and transmit service call information, record customer inquiries, and update and 

document interactions in customers’ accounts

• Comply religiously with customer support processes and call handling protocols

 

Assistant Project Manager* 05/2020 - 06/2020

Northern Contracting Sycamore, IL

• Supported the PM in managing both construction activities and the overall project lifecycle –

from planning, estimation, execution, through closeout

• Coordinated work schedules to prevent conflicts in the workflow, especially in the construction 

of facilities amidst business-as-usual status

• Supplied efficient paperwork and documentation spanning schedules, estimations, budgets, job 

hazard analyses, and daily reports 

*laid-off due to COVID-19

 

Pharmacy Technician 07/2016 - 12/2016

Walmart Oswego, IL

• Processed prescriptions, dispensed medications, counseled clients and delivered administrative 

support in a high-volume retail setting

• Oversaw the cyclical, day-to-day operations of the pharmacy, to include security, inventory, and 

workflow management

• Worked with documented policies and procedures to implement effective stock management 

and rotation system, including systems for forecasting patient needs and demands and 

contingency plans for shortages and discontinuations

 

Real Estate Assistant 01/2011 - 06/2016

Coldwell Banker Honig Bell Aurora, IL

• Extended high-level administrative support to include coordinating complex transactions and 

prioritizing projects to meet multiple deadlines

• Liaised between clients, partners, team members, managers, and external stakeholders

• Created timelines and arranged schedules for key activities surrounding office and buyer/seller 

transactions

Pharmacy Technician, previously Salesclerk 10/2004 - 08/2010

CVS Aurora, IL

• Received written prescription or refill requests; referred prescription errors to concerned doctors 

and relayed deficiencies with providers

• Recorded patient data and medication history and orders into the pharmacy data management 

system; monitored, reviewed and reported QA errors in the system 

• Executed proper ordering, handling, receiving, documentation, and storage of all medications, 

and return of outdated or recalled medications

 

Assistant Store Manager, previously Supervisor 10/1999 - 12/2004

Frank’s Nursery and Crafts Naperville, IL

• Oversaw all aspects of the store, including all staff, products and services, and business processes

• Ensured operational quality through the proper coordination of the production schedule, and the 

promotion of work efficiencies and cost-saving opportunities

• Trained the store team on customer service delivery and on sustaining a high-performance 

culture across the store

• Enhanced customer experience by extending hands-on assistance, resolving conflicts, and 

meeting their needs and expectations